Terms & Conditions

Welcome to Kala! These terms and conditions establish the rules for using our service.

These Terms and Conditions ("Terms") govern your use of Kala ("Service") provided by Go Strive Ltd ("we", "us", "our"). By using the Service, you agree to these Terms.

Who We Are

Kala by Go Strive Ltd

Company Registration Number: 15858126

Service Description

Kala is an AI-powered assistant that provides information to event participants and supporters.

It is trained using information provided by the event organiser, such as event schedules, logistics, and FAQs.

The Service is delivered through branded event pages, embedded chat assistants, and organiser dashboards.

Your Responsibilities

If you are an event organiser:

You are responsible for providing accurate, complete, and up-to-date information for Kala to use.
You are responsible for reviewing and responding to unanswered participant questions logged by Kala.
You must ensure that any participant information you collect through Kala is handled securely and lawfully.

If you are a participant or supporter:

You should only submit information that is accurate and relevant to your query.
You should not use Kala to submit inappropriate, abusive, or irrelevant content.

Subscription Terms

The Service is offered on a monthly billing cycle with a 12-month minimum commitment.

Subscriptions include a set annual allowance of tokens, which are used when participants interact with Kala.

Tokens roll over month-to-month and expire if unused after 12 months.

Cancellation and Refunds

You may cancel your subscription at any time; however, you are responsible for the amount of Service used during your commitment period.

If you cancel before the end of your 12-month term:

We calculate your token usage to date.
If you have used fewer tokens than paid for, you will receive a prorated refund for the unused portion.
If you have used more tokens than covered by your payments so far, you will be charged for the difference before cancellation is finalised.

All tokens and access to the Service are forfeited upon cancellation.

Accuracy of Information

Kala only provides answers based on the information provided by the event organiser.

Go Strive Ltd is not responsible for errors, omissions, or inaccuracies in the information supplied by Kala.

Where Kala cannot answer a participant's question, it will log the question for organiser follow-up.

Service Availability

We aim to provide continuous access to the Service but do not guarantee uninterrupted availability.

We may suspend or limit the Service for maintenance, upgrades, or emergencies, without prior notice where necessary.

Intellectual Property

All rights to the Kala technology, branding, and platform belong to Go Strive Ltd.

Organisers retain ownership of the content they upload (e.g., race guides, maps, FAQs).

Limitation of Liability

Go Strive Ltd is not liable for any indirect, incidental, or consequential losses arising from use of the Service.

Our maximum liability under these Terms is limited to the total amount you have paid for the Service in the 12 months prior to any claim.

Changes to the Service or Terms

We may update the Service or these Terms from time to time to improve functionality or comply with regulations.

Continued use of the Service after changes have been communicated constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by English law.

Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms or the Service, you can contact us at:

📧 contact@gostrive.co